Terms & Conditions

If you are not 100% happy with your purchase, due to size, colour or you have simply changed your mind, we are happy to provide an EXCHANGE, REFUND or a STORE CREDIT NOTE on Full Price Items Only.

** Please note, we do not offer exchange or return for change of mind on any SALE items, please choose carefully.

** Shoes purchased from sale section that are discounted by 50% or more may be sent without the box depending on size and postage rates

** You may return or exchange your online purchase to our physical store or post it back to our online store.

** Second Pair Half Price offer conditions: Second pair must be of equal or lesser value & purchased in the same transaction

YOLO SHOES ONLINE STORE EXCHANGE/RETURNS POLICY:

** This policy only applies to items purchased from our online store. For exchanges or returns of items purchased from our physical store please attend the store directly.

CONDITIONS:

1. 14 day Returns Policy applies. 
2. You must provide a store receipt.
3. Shoes must be unworn, in the original packaging, and in a re-sellable condition.
4. Shoes will be inspected for any marks and signs of wear. If trying on at home ensure that a clean sock or stocking is worn. Only walk on clean floors.
5. You must cover the cost of the return, we recommend sending by a pre-paid postage bag with tracking number. Yolo Shoes is not responsible for returns or exchanges not received.
6. Please note, we are a small independent retailer, providing unique high quality European footwear.  Many of our styles have limited size runs, if you wish to exchange, please call us on (07) 4982 3426 or email us at sales@yoloshoes.com.au so that we can confirm the new size or style is available. We can then put aside until we receive your return.
7. If you have received a faulty item online, please contact us on (07) 4982 3426 or sales@yoloshoes.com.au
8. We may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, the manufacturer reserves the right to fix the fault or reimburse you with a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
9. We reserve the right to assess the condition & age of all returned items & this may result in items not being accepted for return, exchange, refund or repair.

Please send all parcels to:

Yolo Shoes

67 Clermont St / PO Box 487

Emerald QLD 4720

DISCLAIMER:

-Orders

Yolo Shoes reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of product, an error in the price or the product description posted on this website, or an error in your order. We may also cancel your order if you provide erroneous or insufficient information in relation to your credit card details (including number, expiration date or card security value, if required), billing information or shipping address.

-Prices and Product Descriptions

Care is taken to provide product prices and descriptions on the website that are as precise as possible, however we cannot guarantee the accuracy of all information posted. Prices may be subject to change due to circumstances beyond our control and typographical errors may occur. Prices online may vary from prices in-store due to special promotions or mark downs.

We will do our best to ensure that our products on the website are reproduced as accurately as possible, however there may be subtle colour variations between the actual product and the website.